Online merchants – right for you?
Buying online, we all do it. But is it a right fit for the professional painter and decorator? Steve Davidson, Marketing Manager at U-PRO Trade Supplies gives his view.
Do you purchase your work tools and materials online? Many painters and decorators still prefer the in-store experience and are unaware of the benefits buying online provides. From more convenient delivery, a better and wider range of stock, and highly personalised customer service, there are many reasons why buying your work tools and materials from an online retailer can work better for you.
Placing orders
With most online retailers once you place an order it’s picked and dispatched on a next day courier service. You’ll receive a notification to say your order has been shipped and will receive tracking information from the courier about the arrival time.
Orders can also be placed via mobile apps which means you can order whatever supplies you need, when you want them, wherever you are.
Purchasing advice and support
Advice and support when buying supplies is vital. At U-Pro we provide an online chat function where our customer service team is on hand to share product knowledge, provide guidance to help you make a purchasing decision and deal with any technical issues should they arise – all via your phone or tablet.
Personalised customer service
With any retailer, personalised customer service is vital in assuring you that your custom is valued and important. For example, U-Pro has introduced the U-PRO ELITE membership, which gives access to the best prices on products and provides cash credit with every purchase, and discounted tool cover insurance.
A bespoke service is what matters and, through buying tools and supplies online, you can save time and money.
